Privacy Policy

Valid from 20th October 2020

About our Privacy Policy

Neap cares about your privacy. That’s why we only process data that we need to provide and improve our services. We take good care of the information you provide us and the information we collect about your use of our services. We never provide any personal data for commercial purposes to third parties.

If you use the services of our websites, you declare that you accept the terms of this Privacy Policy. 

This Privacy Policy applies to the use of all websites and services of Neap. 

This Privacy Policy is valid from 20th October 2020. Any previous publications are invalid upon publication of this new version. 

This Privacy Policy states which data we collect, what we use this data for, and under which conditions we might share this date with third parties.

We also explain how we store your data, protect it, and keep it safe.

Also, we explain what rights you have regarding your personal data.

Please contact us if you have any questions regarding our Privacy Policy. You find our contact details at the end of thisPrivacy Policy.

We are a UK based company and therefore we comply byUK and European laws, rules and regulation that are applicable.

 

Links to other websites

Our websites, products and services might contain links to websites that aren’t managed by us. You will be redirected to third party websites when you click on one of these links. We strongly recommend that you read the Privacy Policy of each site you visit before using this site.

 

Privacy Policy of third parties

We use services of third parties such as Google for our website. These parties have their own Privacy Policies, which you can find on their websites. Please be advised that we cannot influence their CookiePolicy and/or Privacy Policy, nor can we influence third party placement of cookies. These cookies are beyond the Privacy Policy of Neap

 

Relevance

This Privacy Policy is applicable for the following websites and services of Neap:

www.neap.io

 

About Data Processing

In the following section we tell you how we process your data, where we store it, how we secure it, and who has access to it.

We collect and process personal data for one or more purposes. This depends on the website or service your use. We do this:

·       So we can provide you with customer support and in case of any complaints

·       So we can communicate with manual and/or automated e-mails, but only with your consent

·       So we can improve our website(s)

Personal data we collect depends on what service or website you use and what data you provide us and include:

  • Name
  • Company name
  • E-mail address
  • Username
  • VAT number
  • Address
  • Place of residence
  • Phone number
  • Technical data like IP address,     identifiers in cookies, browse behaviour

 

Webhosting – Webflow / Amazon Cloudfront

Webflow provides our web hosting and email services. Webflow processes and collects data for us but doesn’t use this for their own purposes.They do however, collect meta-data about the use of their services. This doesn’t include any personal data. Webflow has taken technical and organizational measures to prevent data loss and unauthorized use of your personal data. Webflow agreed confidentiality through an agreement with us.

 

E-mail and Mail Lists

We send our email campaigns and newsletters with Hub Spot and do this with personal data you have given us freely. We only send you emails through HubSpot for which you have given your specific consent. Hub Spotreceives your data from us and stores this securely. You can unsubscribe or update and manage this data at any time through the emails you receive from us through HubSpot.

HubSpot also collects data automatically by using cookies, for example when you interact with an email campaign. These cookies record your email address, IP address, date, and time associated with each open and click for a campaign. HubSpot uses this data to create reports for us about how our email campaigns performed and what actions our subscribers (you) took.

HubSpot may use your personal data that they receive from us for legitimate business interests, including:

  • To enforce compliance with their Terms and Conditions and applicable law.
  • To protect the rights and safety of their members and third parties as well as their own.
  • To meet legal requirements.
  • To provide information to representatives and advisors.
  • To prosecute and defend a court, arbitration, or similar legal proceeding.
  • To respond to lawful requests by public authorities.
  • To provide, support and improve their services.
  • For their data analytics projects.
  • For other purposes.

 

You can read HubSpot full PrivacyPolicy via their website You can manage or update your profile with personal data at any time or unsubscribe from our email campaigns and newsletters. Alternatively, contact our privacy contact person about accessing, correcting, updating or deleting your personal data.

 

Email

We use services of AWS, Microsoft, and Gmail for our regular e-mail traffic. These parties have technical and organizational measures in place to prevent abuse, loss, and corruption of your and our data.These services do not have access to our inbox, and we treat all our e-mail traffic as confidential.

 

Purpose of Data Processing 

General purpose for data processing

We only use your data with regards to the services we provide. This means the goal of processing data always complies with the order you give us. We do not use your data for marketing purposes unless you give us your consent explicitly. We do not share your data with third parties other than we stated in this Privacy Policy. Third parties are bound to confidentiality by an explicit agreement with us, an occupational oath or by law.

 

Automated collected data

Data which is collected automatically through our websites are processed with the goal to improve our services. This data (such as IP-address, web browser and operating system) is not personal data.

 

Compliance to fiscal or criminal investigation

It could occur that Neap is forced to share your data because of an official fiscal or criminal investigation. We will do our best and use the law to prevent us having to share your data in these investigations.

 

Storage period

We store your data if you are our customer. This means that we safe your customer profile until you tell us you do not longer wish to use our services. When you tell us this, we will consider this as a‘forget me request’. Upon this request we will delete your data apart from the data we have to store by law. This includes data for billing and administrative purposes. Employees, however, will no longer have access to your data.

 

Your rights

According to current UK and European law you have certain rights regarding what we can do with your personal data. Here we explain what your rights are and how you can enforce these rights.

 

Firstly, we can only send copies of your data to an e-mail address that’s already registered with us. If you want us to send it to another e-mail address or by regular mail, we need proof of identity. We keep an administration of these requests. If you put in a forget me request, we store only anonymous data.

 You have the right to file a complaint with the proper authorities for personal data if you suspect we use your data wrongfully. 

Right to insight

You always have the right to see your personal data we collect. You need to put in an official request with our privacy contact person if you want to express this right. We will reply within 30 days upon your request. When your request is granted, we will send an excerpt of all your data and where this is stored to your e-mail address that we have of you.

 

Right of rectification

You always have the right to rectify or change your personal data. You need to put in an official request with our privacy contact if you want to express this right. We will reply within 30 days upon your request. When your request is granted, we will send a confirmation e-mail to your e-mail address.

 

Right to limitation of processing

You always have the right to limit the processing of your data. You need to put in an official request with our privacy contact person if you want to express this right. We will reply within 30 days upon your request. When your request is granted, we will send a confirmation e-mailto your e-mail address that we have of you and we will no longer process your data until you say otherwise.

 

Right of transferability

You always have the right to have your personal data processed by a third party. You need to put in an official request with our privacy contact person if you want to express this right. We will reply within30 days upon your request. When your request is granted, we will send a confirmation e-mail to your e-mail address that we have of you. If granted, we can no longer provide our services, because we can no longer guarantee a secure connection for the transfer of data.

 

Right of objection and other rights

In most situations, you have the right to object to data processing by Neap. If you object, we will immediately stop processing your data awaiting the handling of your objection. If your objection is grounded, we will provide you a transcript and/or copy of the data we collected so far and permanently stop processing any of your data.

You also have the right to not be subjected to automated individualised decision making or profiling. However, we do not process your data in a way that’s applicable to this right. If you believe otherwise, please contact our privacy contact person.

 

Cookies 

What are cookies?

Cookies are small text files that a website place son your computer, tablet or mobile phone when visiting a site. These cookies save your browse behaviour. Personal data is processed when cookies are placed.These cookies allow a website to recognize you on your next visit. This can be useful for you, so you don’t have to login every time you visit the website.

We identify two different kind of cookies, functional and non-functional. We always place functional cookies, other wise our websites don’t work properly. Apart from that we also place non-functional cookies for analytic purposes. We use these second kind of cookies to improve our services. The cookies mentioned in article 14 are an example of these non-functional cookies.

 

How can I turn cookies off?

You can choose to turn cookies off. You do this with the web browser you use. More information about this can be found on the provider of your web browser.

Cookies placed in forms

When you provide information on forms on our website, for example on a contact page, cookies might be placed to remember your information for future correspondence.

 

Third party cookies

It is possible that third parties, like Google and YouTube, place advertisements on our website or that we use the services of a third party. These third parties might place cookies. These cookies are not manageable or cannot be influenced by us.

Our websites use Google Analytics, one of the most spread and trusted analytic solutions on the web, that helps us to understand how you use our websites and how we can improve your user experience. These cookies keep track of things like how much time you spend on our website, what specific pages you visit, so we can keep delivering interesting content for you. Please have a look at the official Google Analytics website for more information about Google Analytics’ cookies.

We use buttons and plugins for social media on our websites with which you can connect in different ways with your social networks.Social media platforms place cookies to make these functions possible. They use information provided by these cookies to improve your profile or to contribute to goals stated in their Privacy Policies. Read our cookie declaration for more information on this subject.

We also use Facebook Pixel, a Facebook re-marketing service provided by Facebook Inc. Get more information about interest-based advertising by Facebook by visiting this page:

 https://www.facebook.com/help/164968693837950
Follow these instructions to unsubscribe from interest-based advertising from Facebook: https://www.facebook.com/help/568137493302217

Facebook is compliant with the self-regulating principles for online advertisements that are constructed by the DigitalAdvertising Alliance. You can unsubscribe for Facebook and other participating companies of the

Digital Advertising Alliance by following these links:


For the US http://www.aboutads.info/choices/
For Canada http://youradchoices.ca/
For Europe http://www.youronlinechoices.eu/
For more information about the privacy practices of Facebook please visit the data policy of Facebook: https://www.facebook.com/privacy/explanation

 

Minors and minimum age

If you are 16 years old or younger, you can only use our websites and services under parental supervision or with assistance of legal supervision.

 

Privacy Policy Updates

We always reserve the right to change our PrivacyPolicy at any time. You will always find the most up to date version of ourPrivacy Policy on this page. We will inform you via e-mail If our new PrivacyPolicy effects the way process your data we already collected.

 

Contact Information 

Neap
Falmouth Launchpad

AIR Building

Penryn
hello@neap.io

Privacy Contact Person
privacy@neap.io